We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site and with our business. We hold the privacy of your personal information in the highest regard, as we do with all aspects of client confidentiality. The following explains our information gathering and dissemination practices for this website and other aspects of our business.
We recognise the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices, our customers’ needs and the requirements of governmental and law-enforcement bodies.
What Information Do We Collect?
When you visit this web site you may provide us with two types of information: (a) personal information you knowingly choose to disclose that is collected on an individual basis and (b) Web site use information collected on an aggregate basis as you and others browse our Web site.
(a) Personal Information You Choose to Provide
When you register for any of our products, services or newsletters you will provide us information about yourself.
1. Credit Card Information
If you choose to make use of our services, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
-Mailing or delivery address
-Credit card number
-Three-digit security code
-Name on credit card
-Credit card billing address
Except for your name, address, email address and phone number, which is retained by us in order to be in contact with you regarding delivery, this information as regards a purchase is not stored by us but by our bankers, Paypal and/or The Cooperative Bank. Our bankers have very high standards of confidentiality and are regulated by the UK Financial Conduct Authority. The details we retain are stored physically in a secure place and are not stored digitally.
2. Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
(b) Web Site Use Information
Similar to other commercial web sites, our web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis and does not identify you personally.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customize our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.
Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with other parties, except as required by law.
Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the e-mail or newsletter, or by clicking on the “unsubscribe” button provided, or by sending a reply to our email address with “unsubscribe” in the subject line.
Signing up for newsletters, and online and downloadable courses and other material
What Are Cookies?
How Do We Use Information We Collect from Cookies?
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.
Sharing and Selling Information
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.
Our Commitment To Data Security
Please note that your information will be stored and processed on our computers in England and in USA at www.mailchimp.com. The laws on holding personal data in England and USA may be less stringent than the laws of your country of residence or citizenship. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We treat customers’ right to opt-out of receiving e-mailings from us very seriously. This site allows visitors to unsubscribe so that they will not receive future messages. This is done through clicking on a link specially provided at the bottom of our bulk e-mailings, eg newsletters or e-mails informing you of forthcoming events or other activities that we think might be of interest. You can also unsubscribe by replying to the email address of the sender with “unsubscribe” in the subject line. After unsubscribing we will discontinue sending all e-mails and newsletters as soon as technically feasible. This discontinuation will not only include any newsletter you have previously been receiving but all other newsletters and other types of mailings. If you don’t want to receive this sort of material, we don’t want to send it to you.
A Special Note About Children
Children are not eligible to use our services unsupervised and we ask that children (under the UK legal age of consent of 16) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians. In addition, as stated in our Terms and Conditions, we do not knowingly deliver our coaching services to those under the age of 18.
Acquisition or Changes in Ownership
In the event that the web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred. We would inform you that such a transfer was taking place, so that at the point of transfer you have the opportunity to unsubscribe.